Piwik PRO Customer Success Team

This is how we see your job:

  • Creating content for end-users of our product – use cases, guides and blog posts
  • Publishing content using the CMS provided
  • Creating product presentations used during the customer onboarding process
  • Creating email campaigns for our product’s end-users to keep them well-informed and improve customer success
  • Helping with the content review and editing process
  • Cooperating with the Piwik PRO Cloud (including developers), Design and Marketing teams

You’re the one we’re looking for if you:

  • Are fluent in English (native speakers are very welcome to apply) and have great written and verbal communication skills
  • Have some experience in copywriting
  • Have already used Web Analytics products
  • Have general knowledge in web development and/or a real talent for grasping technical topics
  • Have an interest in new technologies and customer success management
  • Are well organized and skilled in multitasking
  • Have a great eye for detail

What can you expect from us?

  • Flexible cooperation
  • An attractive salary (4000-7000 PLN net on a VAT invoiced B2B contract)
  • A development tools package with a resource library, regular events with lectures given by our colleagues, knowledge-sharing (tech and business) groups, and the opportunity to join our open-source projects that our teams are working on
  • Private health care
  • A lunch Card
  • A Multisport Card
  • The possibility to work remotely, provided you are able to come to the office if and when required
  • Unforgettable parties and integration trips
  • A completely unique work atmosphere – we really like to keep things informal

Please don’t forget to include the following statement in your CV: “I hereby give consent for my personal data to be processed for the purposes of recruitment, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)”




4000-7000 PLN net on a VAT invoiced B2B contract

About Team

Kuba Bomba - Product Manager

How do we work?

We develop an original product, a marketing stack called Piwik PRO Marketing Suite. We follow agile methodologies, especially SCRUM and Kanban, but we are always striving to improve our workflow. During our two-weeks sprints, we deploy to the test environment on a daily basis in order to later deploy stable versions to the production environment. To organize our work, we use the Atlassian stack – JIRA to manage the tasks and Confluence to help us create and maintain documentation. For code versioning, we use the distributed version control system Git, within GitHub. When developing software, we use the Continuous Integration methodology. We are enthusiastic about microservices architectures and we are gradually rewriting the whole application according to that approach. We put an emphasis on process automation, especially for code testing. We use Travis on a daily basis. Additionally, every pull request is subject to closer look, which we conduct in the form of a peer code review.

What makes us special?

Everyone has real influence on the vision of the project and its development direction; we have a flat organizational structure. We take every team member’s opinion into consideration as to to the structure of the organization and choosing technologies. The relationships in the team are informal and friendly, at the office as well as after work. We meet up to play board games, Quake, football, and console classics.

We welcome people who:

  • Are able to effectively manage their own time
  • Have a willingness to develop themselves and expand their comfort zone
  • Want to have a real impact on the development of the product
  • Communicative and with a great sense of humor

We mostly use: